3CX Call Centre

Never miss that all important call by efficiently handling all inbound calls with 3CX Phone System Pro advanced Call Center features:

•  Allow your customers to hang up and keep their position in the queue – they are automatically called back when its their turn.
• Monitor the status of queues by seeing how many callers are in the queue.
• Log staff in and out of queues.
• Review the time your staff logged in and out of queues.
• Easily see the number of answered and unanswered calls.
• Review the average and longest waiting time your customers we’re in a queue.
• Wallboard – Display real-time queue and call statistics directly on a monitor.
• Additional queue strategies: Round Robin, Longest Waiting, Least Talk Time, Fewest Answered, Hunt by Threes – Random, Hunt by Threes – Prioritised
• Get instantly notified when callers have been in a queue beyond the set SLA time.
• Meet your customer service requirements by viewing all call events.
• Screen calls by listening in without your employee or customer knowing about it with the Listen In feature.
• Relate important information to your employee whilst they’re in a call with a customer with the Listen In & Whisper feature.
• Assist both your employee and customer by joining a call with the Barge In feature.
• Cross-Office Presence to Increase Productivity
• 3CX Phone System Pro spans its Unified Communications features across offices by allowing users to see the presence of their colleagues in other offices using the 3CXPhone for Windows, Android and iPhone clients. Seeing the presence of colleagues in other offices boosts productivity as employees can communicate amongst themselves more effectively. In a couple of mouse clicks, employees can make a call, start a conference, instant message, leave a voicemail and transfer a call to colleagues in other offices.
• Advanced Reporting